At BTQE, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund or exchange subject to the following terms and conditions:
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Eligibility for Returns: a. To be eligible for a return or exchange, the item must be unused, unworn, and in the same condition as when you received it. b. Items must be returned within [number] days from the date of delivery. c. Certain items, such as underwear, swimwear, and accessories (e.g., earrings), are not eligible for return due to hygiene reasons. Please check the product description for specific details.
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Return Process: a. To initiate a return or exchange, please contact our customer support team within the eligible return period. b. Our customer support team will guide you through the return process and provide you with a Return Authorization Number (RAN) if applicable. c. You will be responsible for the return shipping costs unless the return is due to our error or a defective item.Condition of Returned Items: a. Returned items must be in their original packaging and include any tags, labels, or accessories that were included with the item. b. We reserve the right to refuse a return or charge a restocking fee if the item is not returned in its original condition.
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Damaged or Defective Items: a. If you receive a damaged or defective item, please contact our customer support team immediately. b. We may require photo evidence of the damaged or defective item before initiating the return or exchange process.
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Non-Refundable Items: a. The following items are non-refundable: i. Gift cards or e-gift cards. ii. Sale items marked as final sale.
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Processing Time: a. Once we receive the returned item, we will inspect it and process your refund or exchange within [number] business days. b. The timeframe for the refund to be reflected in your account may vary depending on your payment provider.
Please note that our refund and returns policy applies to purchases made directly from our website. If you purchased our products through a third-party retailer, please refer to their respective return policy.
If you have any questions or need further assistance, please contact our customer support team at info@btqe.net.