-5% for all order in this week Shop Now Free delivery for all orders over €200

How much is my delivery charge?

All orders with value more than €10.00, will be shipped free of cost. For any orders worth €10.00 or below, a nominal fee of €10.00 would be applied.

Do I get the delivery charges refunded?

  1. If the complete order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including the shipping cost, if paid online.
  2. If you have returned all the products in your order, you will be refunded the entire shipping charges. If you return the order partially, the shipping charges will not be refunded.

Are there weight restrictions on deliveries that will affect the delivery charge?

No, currently there are no such weight restrictions on deliveries.

Do I need to be at home to receive my order?

The delivery drivers can deliver your order when you are not at home. In that case, it will be picked up by a family member.

What happens if my order gets lost in the post?

If you believe your parcel has been lost in the post, please contact our Customer Services team as soon as possible using these contact details. We will then investigate what has happened to your parcel.

Why is my order incomplete?

This could be because an item you’ve ordered has sold out before it could be sent to you. If any of the items in your order have sold out, we will inform you of this by email. Your order may also arrive in multiple parcels. Please allow us some extra time for the next parcel to arrive. If something is missing and you haven’t heard from us, please let us know so we can look into this further.

When can I expect to receive my delivery?

You should receive your delivery within seven working days of placing your order.

Where the supply of your product(s) is delayed or prevented for reasons beyond our control, (for example, material shortages or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

I have tried to track my order but there is no information on the delivery courier’s site. What should I do?

The tracking information for your order will start to appear in My Accounts section the day after we send it to you.
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